Shipping Info
Production and Shipping Timelines
Our playground equipment is often custom-made to meet your specific needs, and lead times vary by product. For accurate information, refer to the “Lead Time” section on the product page.
What's Lead time?
Lead time is the total time it takes from when you place an order to when your product is ready for delivery or pickup. This includes the time to process your order, manufacture or prepare the product (if custom-made), and ship it to you. For example, if the lead time is 3 weeks, it means it will take 3 weeks from the moment you place your order until your product is ready to ship or arrive.
Once your order ships, we’ll provide tracking details and unloading instructions to assist with the delivery process.
•Estimated Shipping Dates: These dates are for reference and cannot be guaranteed.
•Transit Times: After shipping, delivery typically takes up to 10 days.
• Multiple-Item Orders: If your order includes products from the same manufacturer, they will ship together based on the item with the longest lead time. However, if your order includes items from different manufacturers, each manufacturer will ship their products separately, so items may arrive at different times.
Delivery and Unloading Guidelines
Ensuring a smooth unloading process is critical for receiving your playground equipment:
•Curbside Deliveries: For facilities without a loading dock, deliveries will be made to the curb.
•Unloading Equipment:
•Using a forklift is the recommended method for efficient unloading.
•In some situations, items can be unloaded manually, but this process is slower and may lead to additional fees if unloading exceeds 3 hours.
Shipping Responsibility
Once your order is shipped, responsibility transfers to the carrier company. For most LTL (Less-Than-Truckload) shipments, the carrier will typically contact you to schedule a delivery or notify you before arrival, often around the estimated delivery date. However, this process varies by carrier, so we recommend reaching out to them directly for specific details.
You’ll receive a tracking number or BOL (Bill of Lading) to monitor your shipment’s progress, including its status and transit updates. Some carriers may not provide pre-delivery notifications unless requested, so keeping your contact details accurate is important. If delivery is missed, re-delivery fees or terminal holds may apply.
Please note that once your order has shipped, it cannot be canceled. Additionally, refunds cannot be issued for shipping-related issues.
For more details, please review our Return and Refund Policy.
Important Notes for Buyers:
•Detailed unloading instructions are provided with your shipment to streamline the process.
•Planning for appropriate unloading equipment will help avoid delays or additional fees.
For further information on shipping policies and procedures, visit our Shipping Policy.
With proper planning and adherence to these guidelines, receiving your playground equipment will be a smooth and hassle-free process.
